Wait, "extra quality" could be a typo or mistranslation. Maybe they're referring to firmware for a higher resolution camera or something else. But the DS-7104HWIHSH supports 4-channel HD cameras, so maybe they want a firmware upgrade to support higher resolution. Let me confirm the specifications again.
Another thing: sometimes users download firmware from third-party sites, which can be risky. Advising them to stick to the official site is important. Maybe they encountered a site that offers "extra quality" firmware but aren't sure if it's legitimate. hikvision dvr ds7104hwish firmware download extra quality
In summary, the user needs to be guided to Hikvision's official support site, ensure they have the correct model number, follow the firmware upgrade procedure carefully, and avoid untrusted sources to prevent issues. Wait, "extra quality" could be a typo or mistranslation
I should provide step-by-step instructions on how to check their current firmware version, navigate to the Hikvision support site, download the correct firmware, and perform the update. Emphasize the importance of not interrupting the update process. Let me confirm the specifications again