Maria listened attentively as John explained the situation, and then she asked him a few questions about the client's computer and the version of Acronis True Image they were using. After checking on her end, Maria informed John that Acronis had a special program in place for situations like this.

From that day on, John made sure to advise his clients to keep their OEM serial numbers safe and easily accessible. He also made a mental note to always contact Acronis' customer support when faced with a similar situation in the future. After all, sometimes the help you need is just a phone call away.

It turned out that Acronis kept a record of all OEM serial numbers issued to computer manufacturers, and they could potentially retrieve the serial number if John provided them with the computer's make, model, and serial number. John quickly gathered the required information and sent it to Maria.